Consumer Court Rules on Internet Service Disruptions and Cancellation Fees

The Izmir Consumer Court's ruling under the 6502 Consumer Protection Law has brought to light the responsibilities of internet service providers in a case where a consumer in Kemalpaşa terminated their subscription due to persistent disruptions and low speeds. The court deemed the service 'defective' and found that the 4,211 TL cancellation fee demanded by the provider was unjustified. The ruling emphasized that consumers have the right to terminate contracts with valid reasons without paying cancellation fees, and that complaints can be filed free of charge via e-Devlet. This decision serves as a crucial reference for how consumers are protected when service quality is poor.