Eksim Holding’s Digital Identity Initiative Sets New Standard for Energy Subscriptions

Eksim Holding has launched a pioneering digital identity verification process for electricity subscriptions via the DEPSAŞ Mobile app, positioning the company at the forefront of digital transformation in Turkey’s Southeast Anatolia region.

Digital Identity Verification: A New Era for the Energy Sector

For the first time in the industry, customers in six provinces (Adıyaman, Diyarbakır, Gaziantep, Kahramanmaraş, Malatya, Şanlıurfa) can complete subscription procedures that require identity verification directly through a mobile application, eliminating the need for in‑person visits.

Eksim Holding’s Strategic Move and Regional Impact

■Targeting 6.2 Million new subscriptions; the first quarter recorded a 35% faster processing time.

■12% reduction in operational costs compared with traditional branch‑based processes.

■9% increase in digital adoption across the region, especially among younger demographics.

■CEO Murat Yıldız stated the project aims to scale nationwide by 2025, reaching 100 Million subscribers.

Competitive Edge and Regulatory Landscape

■Integration of KYC (Know Your Customer) standards into the mobile platform aligns with TCB (Central Bank of Turkey) guidelines.

■Competitors such as Alarko and Enerjisa are piloting similar digital identity solutions, but Eksim’s early rollout secures a market‑share advantage.

■ISO 27001 certified infrastructure reduces cyber‑risk exposure by 40%.

Markets view this digital identity verification as a catalyst for cost efficiency and enhanced customer experience in the energy sector, potentially boosting long‑term revenue stability. While the direct impact on NIM (Net Interest Margin) is modest, the operational savings can positively influence capital adequacy ratios (CAR). This initiative bridges the fintech ecosystem with utility providers, accelerating the adoption of new business models and setting a precedent for further digital integration across the industry.